Last updated: 16 October 2026

Wallmora (“Wallmora”, “we”, “us”) makes and sells laser-cut metal and acrylic home decor, including Islamic calligraphy, name plates, wall art, wall clocks and furniture. This policy explains what personal information we collect when you visit wallmora.com, order from us, or contact us on WhatsApp, Instagram, Facebook or by phone, and how we use and protect it.

Who we are

Wallmora

51, beside Hosanna Mandir Church, Gogappa Layout Industrial Area, Arabic College Post, Bengaluru 560045, Karnataka, India

Email: wallmoraofficial@gmail.com
Phone / WhatsApp: +91 96320 12883

Information we collect

Information you give us

Name, phone number, email address and delivery address when you place an order, create an account or ask for a quote.
Order details such as products, sizes, custom names or text, and special instructions.
Messages, photos and voice notes you send us on WhatsApp, Instagram, Facebook, email or the contact form.

Payment information
Online payments are processed by Razorpay. We do not see or store your full card, UPI or bank details. Razorpay handles this information under its own privacy policy.

Information collected automatically
When you use our website we collect basic technical information such as your browser type, device, pages visited and cookies needed for the cart, checkout and login to work. We may use analytics tools to understand how visitors use the site.

How we use your information

To process, make and deliver your order, and to contact you about it.
To reply to your questions and send quotes, order updates and delivery details.
To provide customer support, warranty help and returns where applicable.
To keep business records for accounting, tax and legal requirements.
To improve our products, website and service.
To send offers or new designs only if you have agreed to receive them. You can opt out at any time.

WhatsApp and automated replies

When you message us on WhatsApp, Instagram or Facebook, some replies may be sent by an automated assistant that uses artificial intelligence to answer common questions (such as products, sizes and delivery) and to take order details. Our team reviews orders and can step in at any time. Your messages are processed by Meta (WhatsApp, Instagram, Facebook) and by the service providers that run our assistant only for the purpose of replying to you. You can ask to speak to a person at any time.

Who we share information with

We share only what is needed with:

Delivery and courier partners: your name, phone number and address to deliver your order.
Payment provider: Razorpay, to process payments.
Service providers that help us run the business, such as website hosting, email, cloud storage and spreadsheets (for example Google), messaging (Meta/WhatsApp) and our automated assistant providers. They may only use your information to provide their service to us.
Authorities, when required by law.

We do not sell your personal information.

Social media

When you interact with our pages on Instagram, Facebook or YouTube, those platforms process your information under their own privacy policies. We may share photos of our products on social media. We will not post photos of your home or your personal details without your permission.

How long we keep information

We keep order and invoice records for as long as required for accounting and tax purposes (generally up to 8 years). Chat messages and enquiries that do not lead to an order are deleted or anonymised when they are no longer needed, usually within 2 years.

How we protect information

We use reasonable security measures, such as secure (HTTPS) checkout, password-protected accounts and limited staff access. No method of storing or sending information online is completely secure, but we work to protect your data.

Your rights

Under India’s Digital Personal Data Protection Act, 2023, you can ask us to:

tell you what personal information we hold about you,
correct or update it,
delete it, where we are not required to keep it by law,
stop sending you marketing messages.

To make a request, contact us using the details in “Who we are”. We will respond within 30 days.

Data deletion

To ask us to delete your personal information, including data from Facebook, Instagram or WhatsApp conversations with Wallmora:

Email wallmoraofficial@gmail.com or send a WhatsApp message to +91 96320 12883 with the subject “Delete my data”.
Include the name and phone number or email address you used with us.
We will confirm and delete your information within 30 days, except records we must keep by law (such as invoices).

Children

Our website and services are meant for adults. We do not knowingly collect personal information from children under 18.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact and grievances

For any privacy question or complaint, contact:
Wallmora, wallmoraofficial@gmail.com, +91 96320 12883

51, beside Hosanna Mandir Church, Gogappa Layout Industrial Area, Arabic College Post, Bengaluru 560045

Who we are

Suggested text: Our website address is: https://wallmora.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.